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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Megan Quinn

April 15, 2023

1  out of  5 rating by Megan Quinn
"This agent is negligent. Have been a State Farm customer for 25 years. I got insurance for a new car, and did not receive my temporary cards until requesting them days after establishing the new policy. After over a month, I had not received permanent cards or binder, and my car loan holder mailed to say they would revoke my loan due to lack of insurance. State Farm's national line had no record of my car being insured. After not being able to reach Heather during office hours, and being shrugged off by an assistant, I took of work to go to her office to speak with someone. No one was there, lights off, multiple days of mail on the floor, and no sign indicated they should be closed. Very unprofessional and lacking basic standard of care for clients. An agent's job is to make sure your policy is valid!"
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Charles Taylor

May 19, 2022

1  out of  5 rating by Charles Taylor
"Extremely difficult to reach. Rarely returns calls and rarely responds to emails. Doesn't seem interested in maintaining my relationship with State Farm. This person is a blight on State Farm's reputation. Stay away!"
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Elena G

May 11, 2022

5  out of  5 rating by Elena G
"Heather is always very communicative and will go over your coverage and will advise what is best and will when you call view your plan and advise if there are additional savings to be had. We've been with Heather for 10+ yrs and very satisfied, we recommend Heather Proctor."
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Ngonz Gonz

August 29, 2021

5  out of  5 rating by Ngonz Gonz
"Very good place to get insurance."
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Elba Arriaga

February 3, 2021

5  out of  5 rating by Elba Arriaga
"Heather is the best agent ever. She goes the extra mile to help in all needs. Always give the best advises. Very knowledgeable and respectful agent."
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Charlie Henderson

January 2, 2021

5  out of  5 rating by Charlie Henderson
"Due to a computer generated decision State Farm canceled my insurance on two of my policies after 30 + years if being with them. Unfortunately, I got the notification before Heather did and was quite upset. Heather was amazing! She was understanding of my frustration and championed my cause, getting the decision reviewed by underwriters and got me reinstated! I was angry and she remained calm, understanding and professional. Thank you Heather! I look forward to many more years of working with you."
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Katy Laurencio

December 19, 2020

4  out of  5 rating by Katy Laurencio
"Heather Proctor & her Agents are there when you need them, I made call recently & left a message & I missed their call back, but they left a message concerning my phone call & clarified my problem & I Thank them for being there for no matter what problem arises🌹"
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Jan Glover

October 14, 2020

1  out of  5 rating by Jan Glover
"No calls back."
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ccme101

October 2, 2020

1  out of  5 rating by ccme101
"I have called 3 times and emailed 2 still no repsonse. This is terrible customer service."
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David L Long

September 22, 2020

5  out of  5 rating by David L Long
"Heather was my agent for years, and when life changed and I moved on. She was always there when I needed her. Now that I’m calling on her again for assistance, she’s still available, attentive and helpful. I would recommend Heather to any and everyone looking for a great agent. She’s better than Jake😁👍🏾 Thank you Heather"
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Nick Ramundo

July 10, 2020

1  out of  5 rating by Nick Ramundo
"This woman is a natural born liar . She told me I was good to on insurance, come to find out my duplex wasnt insured at all for months . When I called they told me it was because of my mistake. Luckily I've dealt with bad insurers before and kept detailed logs of her writing I was good to go.. she called back and apologized only after I called her higher ups and reported her .. she then tried to say that she doesnt email with anyone and my emails werent form her ?? Weird .. anyways be very careful with her and keep detailed logs of everything se sais and writes if you must use her"
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Nyc Bible

March 28, 2018

5  out of  5 rating by Nyc Bible
"Great Service!"
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RJ

November 20, 2017

5  out of  5 rating by RJ
"Great customer service, family oriented people always willing to help"